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Although I strive to create perfect, fantastic software, sometimes it just won't work with your server.
However, in 99.999% of cases, we are able to resolve any server or software limitations - usually with a few minor tweaks to the way your system is setup.
Refunds are only offered where the following criteria are met:
- You requested the refund within 30 days of purchase
- The software has been demonstrated to not work with your setup
- You have given an opportunity to verify and resolve the problem
- Where necessary, you have updated your server configuration to enable the software to work (for example, switching from the very outdated PHP 5.3 to 5.6 or later)
However, since software cannot be physically returned once purchased, refunds are not offered in other cases, for example where you have changed your mind, decided 3 months later to move to Wordpress, 'only used the software once' etc. I regret that I need to add this clause... as I have had quite a few users literally ask for refunds for the vaguest of reasons.
Do you have a Joomla virus? Need to get rid of it fast? Find out here how to do so, and how to secure your site for the future.
Joomla viruses are extremely common.
Every day I get inquiries from users asking how to remove a Joomla virus. Many systems are not secure. This is not because Joomla itself is particularly insecure. Joomla is very very secure as far as the CMS goes. But the prevalence of poor-quality third party extensions, low quality FTP security, insecure admin access (to name a few) mean that Joomla systems get hacked all the time.
Here's how to get rid of your Joomla viruses - fast.
Step 1: You need to take a full backup of your system.
Don't rely on Akeeba for this, which may itself now have a virus. Instead, go to your CPanel, and open the File Manager. Browse through until you find the main folder - often called public_html/ . Select this folder, right-click and select Compress. Your server will zip this folder entirely. Once it's zipped, download it.
Second, take a full backup of your database. Open PHPMyAdmin, select your database, and click Export. Select all tables, ensure compression is set to gzip, ensure DROP TABLES is selected, and then save the backup.
If you create backups - also ensure you have enough disk space to do so (at least 50% free space).
If you want to pay in Bitcoin, or just want to try it out, feel free!
We accept payment made in Bitcoin. Please send us an email to ask for the current price of each component in Bitcoin, and we'll email back with an invoice.
Bitcoin officially supports all countries and currencies, so it's great if PayPal isn't provided in your country.
We use coinbase (see https://coinbase.com) but there are many other Bitcoin service providers available.
For more information on Bitcoin, please see http://www.bitcoin.com
Do you want to buy more than one extension? Then save more with a bundle!
A bundle gives you full access to every extension and to our support team.
